Read first: Previous version support information

Can't Add New Item

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dutchster
dutchster
Community Member
edited April 2023 in 1Password 7 for Windows

Using the beta version with Teams and none of our 5 Windows 10 users can't add a new items within the app. When we make a selection nothing happens. It works online, on OS X, IOS and Android but just not on Win10 Beta.

1Password Version: 2016.5.1803u
Extension Version: Not Provided
OS Version: 10.0.10586
Sync Type: Teams

Comments

  • mohamedosman
    mohamedosman
    1Password Alumni
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    Hey @dutchster, can you give me a bit more information about what's happening? Is the "add" button unavailable (grayed out), or are you experiencing a crash or some other strange behavior when attempting to add items?

    Adding items is only available when working with 1Password accounts and has not yet been implemented for agilekeychain or opvault vaults.

    Hope to hear from you soon :)

  • dutchster
    dutchster
    Community Member
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    We click the add button (on any of our vaults with Teams) and is asks which category. Once selected nothing happens; well the category selection menu disappears but nothing else happens. We are not given the screen to add details, it just stays on the item that we may or may not have selected.

  • MikeT
    MikeT
    Options

    Hi @dutchster,

    Thanks for that, this is a known issue and will be fixed soon.

  • Doodler_Benji
    Doodler_Benji
    Options

    Hi @dutchster, please check the Windows Store for 1Password updates. There was a release over the weekend to help fix this issue. There is still some work to be done to increase the stability of this feature whilst we're improving and implementing other areas (like All Vaults) but this should get you up and running again.
    Thanks for your patience, stay awesome.

This discussion has been closed.