Hi - I've hit a problem that i'm sure I must be wrong. One of our team members, joined the team in a hurry, installed the OSX client and then the following day couldn't remember what he'd done - and couldn't sign into the web or osx clients anymore.
No problem - that's what the recovery option is for (and its worth practicing it anyway). So we initiated this, he got his email link, and he signed in on the web client fine. Then he tried to connect his OSX client - but it just presents a master password prompt (which he can't remember, and its not the new one he's just created in his team recovery). So we though he should just be able to go to the preferences menu, and just remove his team account - but oh no... in that menu, remove team account is greyed out, as is add team account... so what does a user do in this position? It seems like a catch 22. Do you really have to delete all of the software and reinstall it?
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided