Windows gives invalid licence key

I have 1 password 6 for Mac and have downloaded the windows version to my new surface. I have a licence file rather than a key. I have copied the key string from the key file but it doesnt work in my windows version of 1P4. It just ives invalid key. Do i need to pay to upgrade or can anyone help

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided


  • brentybrenty

    Team Member

    @Chancer514: I'm sorry for the confusion! It sounds like you have a 1Password for Mac license (file), and this won't work for 1Password for Windows. I'll send you a private message with some additional information, so be sure to check for that and let me know if you have any other questions. :)

  • Thank you. I have now sorted this as in your private message. thanks again

  • LauraRLauraR

    Team Member

    @Chancer514 - on behalf of brenty, you are very welcome. I'm so glad he was able to get this sorted. Please let us know if you have any further questions at any time.

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