TOTP : Unsupported QR Code

Trying to add a OTP with 1Password on my iPhone, and it showed the above error. It’s for my EA (Electronic Arts)/Origin account.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • BenBen AWS Team

    Team Member

    Hi @einsteinbqat

    Thanks for taking the time to write in.

    Unfortunately not all OTP implementations use the same standard. We support the "Google" standard, which is the standard most implementations (but not all) follow.

    I tried to test their site to see if I could tell if they are indeed using the Google standard, but I can't sign up. Their drop down boxes for birthdate and country of residence don't seem to work in Safari on iOS.

    Some sites will offer the option to see the secret in text form, vs scannable QR code. Do they offer that option?

    Ben

  • edited June 2016

    @bwoodruff The thing is that it works with Google's Authenticator app! LOL

  • edited June 2016

    @bwoodruff Did you go to https://www.origin.com to open your account? It’s right at the top of the page.

    I believe that you only see the QR code. I need to double check later tonight.

  • brentybrenty

    Team Member

    Did you go to https://www.origin.com to open your account? It’s right at the top of the page. I believe that you only see the QR code. I need to double check later tonight.

    @einsteinbqat: I wouldn't assume that Ben necessarily has an "Origin" account. I was surprised to discover that I did. :lol:

    I'm not sure what's going on with the red swirl, but you've taken a screenshot of the download screen for the authenticator apps themselves. For the life of me, I couldn't imagine why there would be different TOTP secrets for different platforms, but it turns out the QR codes correspond to these URLs:

    iOS: https://itunes.apple.com/us/app/google-authenticator/id388497605?mt=8
    Android: https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2
    Windows: https://www.windowsphone.com/en-us/store/app/authenticator/e7994dbc-2336-4950-91ba-ca22d653759b

    These are app store URLs, not TOTP URLs, which explains why 1Password doesn't have any use for them.

    The thing is that it works with Google's Authenticator app! LOL

    I suspect the reason it did was because you used the QR code on the next page, which is for your account's actual TOTP secret and the text version is included as well. Either should work. Cheers! :)

  • I added that swirl. I need to check again.

  • Drew_AGDrew_AG 1Password Alumni

    No problem - hopefully Brenty's information is helpful and that you're able to find the correct QR code for the TOTP! Of course, if you're still having trouble with that, just let us know. :)

  • @bwoodruff @brenty @Drew_AG Gosh! It’s working now. Feeling so stupid! LOL :blush:

  • BenBen AWS Team

    Team Member

    No worries! Glad to hear you were able to get it figured out. If we can be of further assistance, please don't hesitate to contact us.

    Ben

This discussion has been closed.