Forgot password for 1password 6 for MAC. What are my options?

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chaslow
chaslow
Community Member

Installed 1password 6 on my Macbook months ago but have not used it. Forgot Master password. How do I uninstall and start over?


1Password Version: 6.1
Extension Version: 6.005
OS Version: OS 10.11.5
Sync Type: Not Provided
Referrer: forum-search:Forgot password for 1password 6 for MAC. What are my options?

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  • Stephen_C
    Stephen_C
    Community Member
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    @chaslow this knowledge base article will guide you:

    How to start over with an empty vault

    Stephen

  • chaslow
    chaslow
    Community Member
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    Deleted extension from OS keychain suggested on another website. This is all I have done. Help>troubleshoot> cycles back to the instructions to go the help. How do I delete 1P and start over or should I abandon 1P and try another program?


    1Password Version: 6.1
    Extension Version: 6.005
    OS Version: OS X 9.1.1 (11601.6.1)
    Sync Type: Not Provided
    Referrer: forum-search:Troubleshooting>starter does not give me instructions.

  • Stephen_C
    Stephen_C
    Community Member
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    @chaslow I already answered your post on the same issue in another thread which you started and have now merged the two threads so everything is kept in the same place. The knowledge base article referred to in my previous post should help you and you shouldn't need to be doing anything with the OS X keychain.

    Stephen

  • AGAlumB
    AGAlumB
    1Password Alumni
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    @chaslow: Indeed,there's no need to reinstall. Just choose Help > Troubleshooting > Start Over and you'll be good to go. Cheers! :)

  • prettybaby
    prettybaby
    Community Member
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    I forgot my password

  • Drew_AG
    Drew_AG
    1Password Alumni
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    Hi @prettybaby,

    Sorry for the delayed response here! I see that you also emailed us for help with this, and someone from our team has replied to that (if you didn't receive the email, please make sure you check any junk folders/spam filters to see if it was caught there). We'll keep the conversation going directly via email to avoid creating any confusion between here and there. Thanks! :)

    ref: TZI-57966-178

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