Unable to load document

sgtbobie

Hi,

I just migrated from iCloud syncing to using the 1Password Account.

After I moved everything to the new vault, I noticed that the majority of my attached documents are failing to load, I get an error "Unable to load document". Both if I try to open via the entries they are attached to or via the documents folder.

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Megan

Hi @sgtbobie,

I’m sorry to hear that you’re having trouble with 1Password! Are you seeing this in the web interface, or in the 1Password app?

sgtbobie

Hi,

Thanks for coming back.

It was on the web interface, but I noticed after that when I opened the corresponding items on the App, it had an error "Pending item missing". I managed to get it working now.

I just removed everything from the 1Password account, signed out on the 1Password App, then back in. Copied everything over to the account again and let it sit for a while to allow time to sync up and all where available on the web interface again.

Megan

Hi @sgtbobie,

I’m glad to hear that everything is available now - thanks for letting me know!

I hope that 1Password behaves perfectly for you from now on, but if you have any other questions or concerns, we're here for you! :)