Can't use 1Password when logging into Paytrust.com any new known conflicts?

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Holtrobinson
Holtrobinson
Community Member
in Mac

Don't recall when it stopped auto filling, but Paytrust.com won't load my 1pw info to log in. It does nothing and I have to manually log in at the pay trust site despite many varied attempts using my 1pw safari icon or the 1pw program. Any suggestions?

1Password Version: 6.3.1
Extension Version: Not Provided
OS Version: 10.11.6
Sync Type: dropbox
Referrer: forum-search:paytrust

Comments

  • Megan
    Megan
    1Password Alumni
    Options

    Hi @Holtrobinson,

    Whenever a Login item starts misbehaving, the first step in troubleshooting is to Save a New Login Manually. It’s likely that the website made some changes to their code (possibly hidden changes somewhere in the backend) that have messed with your current Login item. Saving a new version of the Login will help 1Password re-learn the fields that it needs to fill.

    Does this new Login work better?

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