Thoughts on Licenses vs Subscriptions

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omfsm
omfsm
Community Member
edited August 2016 in Lounge

I've been supporting your software from the start - have happily paid the upgrade fees and paid to have 1password on my phone and tablet as well.

But listen: NO ONE LIKES subscription services, just saw this missive on your update: (subscription service) "and we're so glad to hear you love it as much as we do". Please, don't insult us. Who want's to add a $3 or $5 recurring charge on their card each month for frigging password software?

You've just turned me from a HUGE Agile Bits supporter (one who would come to your site LOOKING for new software to buy) to a total pissed off customer who will start using other password software.

I'm really sorry for you guys - that you feel your already high prices aren't enough to keep you interested in supporting your software. This subscription service is just a bid for one thing - MONEY..

You're not giving us anything better (just like your last paid update) and just being greedy. In the end it comes down to just not wanting an additional $5 charge showing up every month.

By supporting this type of move what kind of future are we promoting? One where we will pay $4 for Day One journal each month, $9 for web browser, $1 calculator, $5 to-do list, $3 LINE, etc? $4 calendar, etc? CRAZY..

At the end of the day, if all software starts doing subscriptions - a password tab on a spreadsheet works just as frigging well and maybe takes an extra min a day.. vs your $60 a year, $320 5 year, $640 10 year service..

Good luck, was fun while it lasted.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

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Comments

  • wkleem
    wkleem
    Community Member
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    It has already been stated that Standalone 1Password licenses are not going away, for the foreseeable future anyway. You can continue to buy those.

  • omfsm
    omfsm
    Community Member
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    wkleem: yeah, just watch and see. they will continue to offer them and support the standalone product for a few years and then finally won't be compatible with another upgraded OS - pretty typical way to introduce a new pricing structure (Ahem.. Adobe), not rocket science.

  • I can see where you are coming from as we've seen many companies go subscription-only. In our case we're in a unique position where we can offer both and I'm happy to do so.

    There are indeed many people who prefer the subscription service, and others are adamant against them. This isn't a religious battle we want to wage — it's much easier to simply support both. How ever you want to pay, great! We're not picky :)

    But please don't think this is simply about payments. There are many things unlocked by having a hosted service that simply weren't possible in the standalone apps. Things like online access, Item History, and automatic sync are good examples of these.

    I hope that sheds some light on this and where we're coming from :)

  • I'm sorry I forgot my manners, @omfsm — I forgot to welcome you to the forums! :)

    Take your shoes off and stay a while. And thank you so much for supporting us all these years! We wouldn't be here without you! <3

  • omfsm
    omfsm
    Community Member
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    dteare: so you're spinning the subscription as 'just another avenue' of delivering your app - for those that want it. both are equally weighted and you will continue to support both. however when i go to your homepage you're not promoting the stand alone app anymore. in fact when i go to your pricing page there is ZERO information about the stand-alone, it only shows pricing information for subscription. if i were not already an existing customer i would not even know you have a stand-alone app avail for one time purchase.

    clearly you're favoring the new subscription service, and who can blame you. over 10 years you might get money from a customer for the original price plus 2 major updates.. vs $600 for subscriptions.

    essentially you've looked at the subscription model, see a boatload of more money to be made by hapless folks who put the recurring charge on their card and forget about it and this is the mode you're following. in the transition period your company line is to try to keep the boat from rocking and assure all long time customers that nothing will change, you'll still support the stand-alone app etc.. this is extremely common, i just thought you guys might be different.

    give it 3yr and let's see if you still support the stand-alone, it's only been a few days and you've already stopped marketing it... meh...
    just tired of companies that get a lot of customer support and then blow it with greed. just because we're consumers we're not all sheep.

  • AGAlumB
    AGAlumB
    1Password Alumni
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    @omfsm: It isn't spin. And it really isn't your place to say that "no one" likes subscriptions. If you don't like them, that's fine. Your license never expires and you can continue to use the version of 1Password you've already purchased for as long as you wish. Nobody has taken anything away from you. And even if we were insanely malicious and wanted to, we can't; you already have it! ;)

    I mentioned this already in another thread you posted in, but I'll repeat it here in case it helps you or anyone else put things in perspective: we're really happy to be able to develop a single app for each platform and have customers pay us for the work they want done: if you want a particular version/platform, you choose a one-time license purchase; others, however, appreciate the simplicity, flexibility, and features which are only possible with the subscription service. We're happy to offer both. And, like many things in life, why not let someone else enjoy what they like? I love me some pizza, but it's okay if you'd prefer to spend your money on
    hamburgers. There's room for both. We can totally coexist!

    That said, I understand where you're coming from. Some companies certainly pull shenanigans. But I don't think it's right of you to take out anger, even if justified, which you have against some other company/person/product on us. We're going to love you anyway, but keep in mind that this is a public forum for everyone, and treat is as such. I think our track record as far as supporting customers going back to the beginning speaks for itself, and I think it's a shame if this is so easily forgotten because we offer some new options that some people appreciate.

    But I only mention that because we need to keep these forums welcoming to everyone who visits. We haven't forgotten why we do what we do and how we got here in the first place, no matter what words you say. That's why we get up in the morning: to make our products better for you and the rest of our awesome customers. Okay, and ourselves. You don't have buy everything we sell. If you're our customer, even from 10 years ago, you're still part of our family. We try to treat you as such, and I hope you'll do the same. :)

  • Megan
    Megan
    1Password Alumni
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    Hi @omfsm,

    I just wanted to chime in here briefly to address your point of the standalone license being relatively un-marketed on the site.

    You’re right, at this time, it’s not highlighted prominently on our pricing page. This is a very recent change made when we announced the individual subscription model. Our previous pricing page offered a comparison between the Families subscription package and the standalone licenses. When the individual subscription packages were introduced, we made the decision to feature the two subscription options, as we do think this is a great deal for new users. (We’re pretty excited about all the features we’ve been able to add to this new service!)

    You can currently find the information on how to purchase a standalone license in the FAQ section of the pricing page.

    Again, I can understand that this is not the most obvious place for it, but I’ll try to explain a bit about our reasons for organizing it this way. Since we introduced 1Password accounts, one of the biggest issues we’ve been dealing with in customer support is questions about licenses vs. accounts. People were unsure what they needed and whether they needed to sign up or purchase a license ... or both. Of course, it’s not that we mind talking to users and answering their questions, but it was clear that we needed to make some changes on our website to make the purchase decision less confusing. For new users, presenting them with the subscription option as ‘the’ way to purchase 1Password makes their decision a lot simpler, and we’re always happy to discuss alternative ways to use 1Password if they’re not interested in a subscription model.

    I’m sure a lot of this still sounds a bit like spin, but I want to assure you that we are listening to the concerns that our loyal users are voicing during this time, and we understand your love of the standalone license. (I’m with you: I’m very careful about which apps I sign up for subscriptions for - it can add up so quickly!) Please understand that none of these decisions here are final. We’re constantly re-evaluating how our users prefer to use 1Password and working to refine our services and our offerings to make it easy for everyone to take advantage of the convenience and security of 1Password.

    I hope this helps, but we’re here if you have any other questions or concerns!

  • omfsm
    omfsm
    Community Member
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    Brenty and Megan:

    Look, I understand that it's incredibly difficult to make a profit when you're trying to sell apps at .99 cents. Forget about 'profit' - at .99 it's hard to even come up with the will to make great software yet alone support or improve it over the long-run. This model semi-kinda worked as long as the App store was onboarding huge amounts of new people, now that it's slowing down - not so much.

    They say that $9.99 is a psychological price-point that doesn't require people to 'judge' an app. If it's $9.99 or less they'll pull the trigger, anything over that requires you to stop and really weigh the value of the thing you're buying. This has held true each time I've purchased 1Password for new device types and for your paid upgrades. Your software isn't inexpensive compared to your competitors. However it is great software that has historically been well supported. So sure - I ponied up the extra dosh to help support you guys.

    The subscription model is just overwhelmingly attractive to app owners because it's a frigging cash cow. Ongoing monthly micro-payments that are much more stable than always hunting new customers. But they ARE NOT what users want.

    Tell me Brently and Megan - how many monthly transaction apps do you have on your device? Maybe Netflix? Maybe you use Adobe Cloud? Surely you don't have a subscription for your to-do list, or other device tools. If you do - please share, I'm sure we're interested since the company line seems to be that everyone loves them, or at least 'some people love them'.

    From a price point they make no sense for consumers, not to mention the cognitive load of having to remember they're running, how to cancel etc. This is why they've been so popular with porn sites for decades: people turn them on and forget about them.

    Your best case scenario for one-time apps would be what you have now. A $50 fee that puts off a lot of users, and then you follow it up every 2, 3, 4 years with the next version (paid for). This works as long as you're really honestly giving users upgrades. But there's always a feature ceiling you hit. (like DayOne which used to be a fantastic note take app but is now a complicated airline dashboard of overkill).

    In-app purchases don't really work for LOB.

    But subscriptions are GOLD.. Even a base user at $3 will spend $180 / 5yr, $360 10yr. The family plan will spend $600 / 10yr.

    ...

    To your points:

    1) "And it really isn't your place to say that "no one" likes subscriptions. If you don't like them, that's fine."
    Why is it not my place to say it? Are you the thought police Brenty? I'm your customer, I can share my feelings. Just use google to see how consumers feel about subscriptions - it's no secret man..

    2) "Nobody has taken anything away from you."
    You focus on whatever makes you money. If you're moving to subscriptions it's a lot less interesting to keep supporting the one-off model, give it a few years and you'll phases out support for one-time app. Like I said, you've already stopped marketing it and it's been a week.

    3) "I don't think it's right of you to take out anger, even if justified, which you have against some other company/person/product on us. We're going to love you anyway, but keep in mind that this is a public forum for everyone"
    Who are you to tell me what's right for me to say? You're the business, I'm the consumer I'm taking the time to sit down and tell you what I think about your move to a subscription model. It's really hard to get feedback from our users - here I am giving it and all you can do is tell me that you don't like what I'm say... Meh..

    4) "But I only mention that because we need to keep these forums welcoming to everyone who visits. "
    So a dissenting view from a customer is bad for your forum? I'm somehow hurting other people who come here to talk about the same thing I am? Your product?

    5) "You’re right, at this time, it’s not highlighted prominently on our pricing page"
    No Megan, don't spin this - it's NOT that it's 'not highlighted prominently' on the pricing page - it's NOT SHOWN AT ALL on the page. You have to dig through the FAQ at bottom (one of the last FAQ and one of the last things on the page).. It's one step from not being there at all.

    I'm vocal about this because it's obviously a trend and you guys have jumped on it. It's good for you, it's not good for me - the consumer. I challenge you to share links or show me customers that WANT to pay $600 for your product over 10y instead of a one-time fee and upgrades (if they want them).. Please, enlighten me..

  • Ben
    Ben
    edited August 2016
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    Thanks for the continued feedback @omfsm.

    The two things (good for customers and good for business) aren't mutually exclusive -- in fact AgileBits has to be doing well in order to do well for our customers. If we're not doing well what is our motivation to continue to provide awesome software and rapid support? Happy team members make happy customers. It is easier to keep team members happy when the company is doing well.

    Obviously, yes, subscriptions are better for business. They wouldn't be doing well if nobody wanted them, right? So it seems some of your points contradict each other. You're stating your some of your opinions as fact. I think that is part of what Brenty was trying to get at. But yes, with subscriptions it is much easier to predict cash flow which makes bringing more staffing on more realistic.

    At this point we plan to continue with both offerings. We've built our business on selling licenses for 1Password, and we don't have any reason to stop doing that at this point.

    We'll see what the future brings. :) We do appreciate that you've taken the time to share your thoughts with us.

    Ben

  • danco
    danco
    Volunteer Moderator
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    Hi @omfsm

    I'm sure you're right that customers don't want a subscription model. However, they may very well want features that are difficult to provide without a subscription approach. This seems to be what the AgileBits people are implying, that many users really like the idea of an easy to use syncing service with web access, and AgileBits feel this means they need to run their own servers. And given the ongoing cost of running servers, that requires ongoing revenue.

    For new users, the individual subscription service may well be the best value. For experienced users who have already paid it may not be. I'm in two minds about this myself, but considering that AgileBits have been good about not charging for upgrades, I reckon it's time to give them more money for the next upgrade. After all, a year's subscription is about the same cost as an upgrade is likely to cost, and offers more.

  • khad
    khad
    1Password Alumni
    edited August 2016
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    There is no way to prove the future. It hasn't happened yet. At this time, we do in fact sell standalone licenses. They can be purchased on the AgileBits Store. And we have no plans to stop doing so.

    I'm not sure how else we can prove our commitment to them other than to just keep offering them. If the majority of folks really do prefer a standalone license as omfsm thinks, that's where the majority of our income will come from. And we'd be foolish to cut off our most profitable revenue stream. (Of course, that's presuming all we care about it money, which itself is not true.) I've always loved this quote attributed to Walt Disney (thought I've never found the source):

    "I don't make pictures just to make money. I make money to make more pictures."

  • omfsm
    omfsm
    Community Member
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    Danco:

    "After all, a year's subscription is about the same cost as an upgrade is likely to cost, and offers more."

    Sure, one year is about the price of the stand-alone app. However You're essentially re-buying the app every year, year after year. I've been running 1password for many years, 6+? As a customer why should I have to pay $216 for for a $50 app?

    I stand by my statement - the majority of people (currently) don't like subscription apps. (google app subscription statistics)

    Subscriptions have historically primarily been used for:

    • Streaming services: Netflix, Spotify, etc
    • Expensive services: Adobe Cloud, Office etc (where the price is a barrier to entry)

    At the end of the day 1Password is a great app but it's a tool. It's an app that aggregates your passwords and fills out forms. Trying to make it into a monthly subscription service that people will pay $600 for over 10 years is silly.

  • khad
    khad
    1Password Alumni
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    It sounds like a standalone license is perfect for you then. I'm glad we offer them, and you don't even need to purchase anything for the foreseeable future since you already have one. :+1:

  • wkleem
    wkleem
    Community Member
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    As much as I like the Standalone 1Password Apps, and I do, I've been using 1Password since Mac OS X Tiger, one glaring omission is the fact that the 1Password Apps (Mac/Win) aren't portable apps. I.e. I could not run it off a thumb drive. If Agilebits could do that, the Standalone route would be more acceptable. There are Firefox Portable and Chrome Portable Apps but I am uncertain if the 1Password Extensions can work with those apps.

  • AGAlumB
    AGAlumB
    1Password Alumni
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    @wkleem: It's certainly something we'd like to do, all things being equal. But given everything else we're working on, I'm not sure I can say if or when 1Password might be portable. And personally, I haven't used portable apps for years since I tend to lose USB drives...

    Interesting point about Firefox and Chrome though. I'm not sure why the extension wouldn't work, but again using a portable browser is probably less useful without a portable version of 1Password to go along with it. Definitely something to think about though.

  • wkleem
    wkleem
    Community Member
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    @brenty, One thing that is dead though, is that 1Password.html no longer works through Dropbox for anyone who wants to go that route to make 1Password portable.

  • AGAlumB
    AGAlumB
    1Password Alumni
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    Indeed. It was a really cool thing, but it unfortunately depended on things out of our control. We've learned that hard lesson, and it's something we've taken to heart with the 1Password subscription services.

  • bwl21
    bwl21
    Community Member
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    I also am not a fan of subscription models ... The only one I somehow accept is if after one year of subscription you get a perpetual license on the version of the beginning of the year.

    BUT: removing Dropbox-Synchronization de facto forces customers to go either to the subscription or to go away ...

    I am using 1Password for years, also purchased the Android Version. I am not bound to dropbox, but how els can I synchronize between my devices with a standalone 1password.

    One mor thing. 1password offers the update to 6.3.2. Can I be sure that by installing an update does not silently switch to the subscription model?

  • Pilar
    Pilar
    1Password Alumni
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    Hi @bwl21

    I'm sorry if there's been some confusion about 1Password Accounts and what having introduced 1Password for individuals entails. First of all, you can still buy a license instead of getting a subscription if that's what you prefer. The option for a one time purchase of a license is still there and not going anywhere, however the subscription model allows for some quite awesome features! You now have more options to chose what fits you best!

    BUT: removing Dropbox-Synchronization de facto forces customers to go either to the subscription or to go away ...

    There's been some confusion over this issue too. Dropbox sync is still available, as well as iCloud, Wi-Fi and folder sync. No syncing options have been removed. What wkleem was talking about is something different, an alternative solution we used to have a while ago to be able to view your data on a browser on any computer that is not available anymore, and that used to also rely on Dropbox.

    One mor thing. 1password offers the update to 6.3.2. Can I be sure that by installing an update does not silently switch to the subscription model?

    You can be completely sure that updating 1Password will not secretly switch you to a subscription model. It's not only that we would never do something like that, as we believe that you are always in control of your data, even if we were to turn evil and try to do that, we can't. There doesn't even exist a silent or automatic or one click way to get a subscription. To have a 1Password Account you need to follow a very specific set of steps that include saving files, writing your Master Password, checking your email a couple of times, etc. :chuffed:

    I hope this makes it all a bit more clear, but if there's anything else that you'd like to know or you have anymore questions, please don't hesitate to ask :chuffed:

  • bwl21
    bwl21
    Community Member
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    @pilar thanks, this helps.

  • khad
    khad
    1Password Alumni
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    On behalf of Pilar and the whole team here, we're always happy to help! :)

  • falconeye
    falconeye
    Community Member
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    Hi everybody,
    I wanted to chime in. This link comes up first in a Google search for "1password subscription model", so I feel entitled to continue the thread ;)

    First of all, let me express my sympathy with the team at AgileBits and I acknowledge that they can offer a subscription model whenever they want. However, I share the opinion of the OP too and would like to make a number of points, now in 2017:

    1. The subscription model (software rental fee) is expensive, compared to e.g., the Adobe Photoshop CC subscription for less than triple as much. The standalone fees between 1password (54€) and Photoshop CS6 was more than 10x difference.
    2. The standalone fee as an in-app purchase is now 65€, an increase of 20% from 2015 when I purchased the Pro version.
    3. The website of Agile Bits does NOT mention the stand-alone option AT ALL!! This has been criticised in August but hasn't been fixed ever since. Therefore, this is made on purpose, very obviously so! Moreover, the AgileBits team members do not always express the full truth of their opinion as otherwise, they would advertize the stand-alone version by now. I only learned about the standalone version by the Mac AppStore page and some creativity to figure out that standalone means subscription-free ...
    4. MOST IMPORTANTLY: The average rating in the Mac AppStore has gone down from 4+/5 to 1.5 stars. Which actually now proves the point of the OP that almost NOBODY likes a subscription model! And that people are unaware that the standalone version does even still exist for purchase!
    5. This does mean that 1Password will eventually become obsolete (no new users for 1 star apps) and our investments into the 1Password infrastucture will become void. Most probably at least.

    May I please suggest that AgileBits provides two versions of the app, one standalone perpetual license version using iCloud for synchronization and free of any 1Password.com nagging. And one subscription version. Also, please lower the price of the subscription to 0.99€/m as everything above is not reasonable. The standalone price has risen a bit too much too. The world is full of examples of companies going out of business after becoming greedy.

    Please don't let 1Password fall into this trap.
    Thank You so much.
    Falk

  • kagy
    kagy
    Community Member
    edited March 2017
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    This site needs a "like" button, or an "amen!" button! But suffice to say, add me to the list of everyone above who is disgusted with Agilebit's decision to go the route of a subscription model at the expense of those of us who HATE revolving expenses. In spite of all the spin proclaiming this is done to offer us a better product (it isn't, and the thread is full of examples to the contrary) this is pure greed.

    1Password was the greatest of a long-list of password managers. I've spent years converting friends and relatives to this great program, even continually upgrading a family license so that my kids could have it. But I am currently looking for alternatives (recommendations gladly accepted) so that I will not incur yet another revolving fee that I loose track of in the dustbin of my credit card invoice. I already pay for extra storage on iCloud, and refuse to add layer-upon-layer of monthly fees that are impossible to track. Hey, perhaps someone could come up with an app for that!

  • MisterLuigi
    MisterLuigi
    Community Member
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    Thanks to the OP. How many times, and in how many ways, does AgileBits need to be offered feedback that a subscription service is viewed as a hostile maneuver by MANY of its customers? Take a look at the reviews on the MacAppStore for a heavy dose of dissatisfaction. Personally, I am convinced AgileBits has little to no intention of supporting a standalone version of their app past the current version. And that is why I am beginning my search for a replacement, non-subscription service password manager. There is clearly a market for such a product.

  • AGAlumB
    AGAlumB
    1Password Alumni
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    @falconeye: Thanks for the feedback! I wanted to break it down a little to address some of your points.

    The subscription model (software rental fee) is expensive, compared to e.g., the Adobe Photoshop CC subscription for less than triple as much. The standalone fees between 1password (54€) and Photoshop CS6 was more than 10x difference.

    That's a bit of an apples-and-oranges comparison (to put it mildly), but I take your point. But as you also mentioned, this applies to all software, not just subscriptions. Ultimately we each have to decide for ourselves if Y app is worth X times Z app price, as that calculation is different for everyone.

    The standalone fee as an in-app purchase is now 65€, an increase of 20% from 2015 when I purchased the Pro version.

    That's actually not true, as this is definitely an apples-and-oranges comparison: previously we sold 1Password for Mac and Windows separately (which sounds like what you purchased, unless you simply purchased on sale) or a bundle with both. About a year ago, we started selling only the bundle, and dropped the price by about 5$. So it's actually slightly cheaper now.

    The website of Agile Bits does NOT mention the stand-alone option AT ALL!! This has been criticised in August but hasn't been fixed ever since.

    Not quite. We only removed the links to the AgileBits store version last month.

    Therefore, this is made on purpose, very obviously so!

    Yep. We removed it on purpose. While we have always believed that 1Password.com is a better experience for most users (or we would have taken it back to the drawing board), after marketing both licenses and subscriptions for the past year, we know that's the case based on the feedback we've received over that same period.

    Moreover, the AgileBits team members do not always express the full truth of their opinion as otherwise, they would advertize the stand-alone version by now. I only learned about the standalone version by the Mac AppStore page and some creativity to figure out that standalone means subscription-free ...

    I think we're pretty honest about this. You may not feel that 1Password.com is the best option for you but that doesn't change things for others who are enjoying its benefits. Everyone's different, but most user are much happier not managing licenses and sync configurations, and appreciate simple sharing.

    MOST IMPORTANTLY: The average rating in the Mac AppStore has gone down from 4+/5 to 1.5 stars. Which actually now proves the point of the OP that almost NOBODY likes a subscription model! And that people are unaware that the standalone version does even still exist for purchase!

    Fortunately this doesn't affect paying customers, since they can still download and install 1Password from the Mac App Store using their Apple ID and use it as they always have without having to pay for it again.

    This does mean that 1Password will eventually become obsolete (no new users for 1 star apps) and our investments into the 1Password infrastucture will become void. Most probably at least.

    I'm not sure I follow your logic here. We're continuing to develop, test, and support 1Password for all of our customers — both the aforementioned who purchased through the App Store, the AgileBits Store, and those subscribed to 1Password.com — and we'll continue to do so just as people support us for our work.

    May I please suggest that AgileBits provides two versions of the app, one standalone perpetual license version using iCloud for synchronization and free of any 1Password.com nagging. And one subscription version.

    That doesn't seem like a good use of developer resources, when we've got a single app that can support both. We'd essentially have to do extra work to remove "standalone" support from the "subscription" version, and I think that would be a tremendous waste of time and energy that we could (continue to) spend improve it for all 1Password users.

    Also, please lower the price of the subscription to 0.99€/m as everything above is not reasonable. The standalone price has risen a bit too much too. The world is full of examples of companies going out of business after becoming greedy. Please don't let 1Password fall into this trap.

    This just doesn't make sense. First, you suggest that we increase our workload by splitting 1Password into two separate apps. Then you want us to lower the price, even though it's the price of a single cappuccino per month for an individual. Also, the standalone price hasn't risen, and (unless you're only using the mobile app) an annual subscription is cheaper than purchasing standalone licenses since it includes all of the apps. Rather than being "greedy", we offer a premium product and charge sustainable prices for it so we can continue to improve it for all of our awesome customers. That hasn't changed, and I don't think a cappuccino is too much to ask under the circumstances.

  • AGAlumB
    AGAlumB
    1Password Alumni
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    Thanks to the OP. How many times, and in how many ways, does AgileBits need to be offered feedback that a subscription service is viewed as a hostile maneuver by MANY of its customers? Take a look at the reviews on the MacAppStore for a heavy dose of dissatisfaction. Personally, I am convinced AgileBits has little to no intention of supporting a standalone version of their app past the current version. And that is why I am beginning my search for a replacement, non-subscription service password manager. There is clearly a market for such a product.

    @MisterLuigi: As much as we hear from folks who don't like subscriptions, we don't hear a lot of good reasons why. It's up to you if you choose to interpret us running a sustainable business for our new service as "hostile", but I've been a user of far too many services that went under at this point to feel that way just because someone wants to charge me a fee to use their product. It's much easier for companies to sell an app and then disappear once they've gotten their one-time revenue. AgileBits hasn't ever done that because we love what we do and those who allow us to do it. And with subscriptions, we're able to not only keep the service running, but keep improving it over time without feeling a need to save "headline" features for a major release with upgrade fees. But if that's not something you want to support, that's fine; no one is going to take your license away from you.

  • AGAlumB
    AGAlumB
    1Password Alumni
    edited March 2017
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    This site needs a "like" button, or an "amen!" button! But suffice to say, add me to the list of everyone above who is disgusted with Agilebit's decision to go the route of a subscription model at the expense of those of us who HATE revolving expenses. In spite of all the spin proclaiming this is done to offer us a better product (it isn't, and the thread is full of examples to the contrary) this is pure greed.

    @kagy: "[A]t the expense of those of us who HATE revolving expenses" is more than a little bit melodramatic. Nothing has been taken away from you. You can believe what you want, but our track record speaks for itself. Don't believe me? If you purchased a license for 1Password for Mac 6 (or 4, or 5), you've been getting free updates since we launched 1Password.com (and potentially years before that). We charge sustainable prices for our products so we can continue developing and supporting them like that. If that seems like "greed" to you, I don't know what to tell you. :unamused:

    1Password was the greatest of a long-list of password managers. I've spent years converting friends and relatives to this great program, even continually upgrading a family license so that my kids could have it. But I am currently looking for alternatives (recommendations gladly accepted) so that I will not incur yet another revolving fee that I loose track of in the dustbin of my credit card invoice. I already pay for extra storage on iCloud, and refuse to add layer-upon-layer of monthly fees that are impossible to track. Hey, perhaps someone could come up with an app for that!

    iCloud is a great example. I pay less for 1Password.com per month than I do for iCloud storage. And while I do get value out of iCloud (if I didn't, I'd stop paying), I get a lot more use out of 1Password. Additionally, I actually use 1Password to track a lot of my expenses (tags for accounts associated with credit cards, and others to keep track of all of my recurring costs), so...there already kind of is an app for that. ;)

    You can do something like that with a 1Password.com subscription or the standalone app though, so if you have a setup that works for you, there's no harm in sticking with it. Cheers! :)

  • falconeye
    falconeye
    Community Member
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    @brenty, thank You very much for such a detailed response.
    I can only hope that you will never throw out existing perpetual license holders out of their data because it ceases working with some OS update.

    Let me additionally clarify two minor points in your response:

    About a year ago, we started selling only the bundle, and dropped the price by about 5$. So it's actually slightly cheaper now.

    Wow. You think we customers buy this kind of argument? Only a minority runs their password manager on both, Windows and Mac. Therefore, for a majority this is a massive price bump which you try to sell as reduction. Wow again.

    First, you suggest that we increase our workload by splitting 1Password into two separate apps. Then you want us to lower the price, even though it's the price of a single cappuccino per month for an individual.

    First, splitting an app into two is no extra workload given modern tools for software engineering. I only suggested to make it two products to restore at least one product with an acceptable rating score in the Mac App Store. Feel free to ignore the advice.

    Second, a single cappuccino? Since then does "cappuccino" stand for "cheap"? You name it, your new pricing scheme makes 1Password a luxory item better not to depend upon.

This discussion has been closed.