My existing vaults don't show on my account

I can only see a new blank vault with no information. How can I sync my iOS/Mac vaults to the web? They are syncing with iCloud and Dropbox on the devices, but don't show online. Thanks.


  • Ps. I have just taken advantage of the 6 mo single user offer. I had an old license for older version and updated to the new 6 versions on all my devices. They all seem to be syncing except for online.

  • JacobJacob

    Team Member
    edited August 2016

    Hi Dave! Thanks for signing up. Sorry for the confusion about syncing. There's actually no need to "sync" things, in the traditional sense with a 1Password account. All you have to do to get your passwords on other devices is sign in to your account on them. You can even do it from on a device that doesn’t have the 1Password app installed. :)

    The reason things may not be syncing right now is that they're still using the older model. Let's try moving everything over to your new account:

    Move your existing 1Password data to a 1Password account

    Let us know how that goes!

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