Touch ID don'work- don't remember password

alessiofini
alessiofini
Community Member

I use the app on my iphoneSE but i don't remember the password and there isn't the pic of the touchID to log in the app. What can I do?

Comments

  • Megan
    Megan
    1Password Alumni

    Hi @alessiofini,

    I’m sorry to hear that you’re having trouble with 1Password. Are you using 1Password on any other computers or devices besides your iPhone?

    Touch ID is a great convenience, but it is not intended to fully replace your Master Password. Your Master Password is the only way to access your 1Password data, so it’s important that you remember it - if you need to, write it down and store it in a secure location.

    If you don’t have access to 1Password on any other devices, you will need to remember your Master Password in order to access your data. Please see this article in our knowledgebase for some suggestions on remembering your Master Password: Recover your Master Password

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