My app won't open, although I know myPW is correct. When it did open, my pw items were gone.

My pw is correct. Won't open 1pw. On the rare occasion it will open, all my pw items are gone (excepting the last one I entered, ie evergreen. I don't recall if I pay a monthly fee. Did I miss a payment? I use the app I both ios and Andriod.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:My password account is gone, I'm very alarmed. I don't remember my acct requirements/purchase?


  • saadsaad

    Team Member

    That is really strange. We never lock our users from accessing their vault. Let’s figure out what’s going on.

    1. Does this happen on both of your Android and iOS devices?
    2. Does your master password contains characters outside of ASCII (such as á, ö, ê)?
    3. Are you using a third-party keyboard on your Android device?
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