Was successfully syncing between ios9 and PC via wifi, but wifi sync stopped working.

Stuart_James
Stuart_James
Community Member

Was successfully syncing between ios9 and PC via wifi, but wifi sync stopped working. Tried to set up sync via drop box - successfully moved PC database to drop box and pointed iPhone to drop box - but sync is not happening. iPhone says it sync'ed but no change on either iPhone or PC. Have made quite a few changes to database on both PC and iPhone since last successful sync.

Help please.


1Password Version: Version 6 on iPhone 6 (ios9)
Extension Version: 4.6.0.90
OS Version: Windows 10 (1Password 4)
Sync Type: Dropbox / wifi
Referrer: forum-search:wifi syncing stopped working

Comments

  • Hi @Stuart_James,

    Sorry to hear about your syncing woes. I'd like to ask you to create some Diagnostics Reports, one from each of your devices:

    Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

    Ben

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