To protect your privacy: email us with billing or account questions instead of posting here.

My passwords have been deleted. How can I restore them?

Options
ikecheung
ikecheung
Community Member

My passwords have been deleted. How can I restore them?


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:can't find all my data after app update

Comments

  • danco
    danco
    Volunteer Moderator
    Options

    You don't give enough information for any real help to be given yet.

    What OS, what version of 1PW, were you sing the one-time licence or the subscription version? Do you use more than one device?

    Do you know how the passwords got deleted?

    There should be backups of your data. But how to get to them will depend on the answers to the questions I have asked.

  • Ben
    Options

    Hi @ikecheung

    Thanks for taking the time to write in.

    As danco mentioned we'll need some additional information in order to help. Could you please provide the answers to the questions he has asked?

    Thanks!

    Ben

This discussion has been closed.