Password on iPhone

mrtechnique
mrtechnique
Community Member

The Touch ID option became unavailable on the 1Password iPhone app, and when I type in my password manually, I get rejected. I tried the same password on my computer, and I was able to log in.

Please advise.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • Hi @mrtechnique,

    Sorry to hear about the difficulty. Has your iPhone been syncing with your computer all along? If so and all of your data is there I'd recommend uninstalling and reinstalling the iOS app on your iPhone. That'll delete all of the 1Password data from your iPhone but you can re-sync it with the computer. :)

    Ben

  • mrtechnique
    mrtechnique
    Community Member

    That solved my problem. Thanks!

  • No problem. :) If there is anything else we can do, please don't hesitate to contact us.

    Ben

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