Safari extension is inactive

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System
System
in Mac
This discussion was created from comments split from: Browser extensions not working correctly since latest 1Password update.

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  • roseboy
    roseboy
    Community Member
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    I have a similar issue since updating 1P to 6.3.5 I can no longer use the safari extension. The icon shows in the browser, but is inactive. Pls advise. Thanks

  • Drew_AG
    Drew_AG
    1Password Alumni
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    Hi @roseboy,

    I'm sorry you're having trouble with the 1Password extension in Safari! It sounds like you're having a slightly different issue than the one from the previous discussion, so I've moved your message to a new thread. I hope you don't mind!

    The icon shows in the browser, but is inactive.

    Can you please elaborate on what you mean by "inactive"? Do you just mean that nothing happens when you click on it? What if you use the ⌘\ keyboard shortcut? Does it work again if you reboot your Mac?

    If it's still a problem after the restart, it will help if you can let us know a few more details:

    Thanks in advance! :)

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