Dropbox master password not recognized

cch5n
cch5n
Community Member

Hi,
I realized that my Android app was using the wrong vault on my phone so I started over and added the correct vault from Dropbox, which I'm also using on my PC.
When I enter my master password in the app, I'm getting an error of "Please report this error so we may assist...".
My master password has all of the standard ASCII characters and I'm also able to use it to unlock on my PC.
Thanks in advance!


1Password Version: 6.5.BETA-5
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • Hi @cch5n. Thanks for getting in touch with us. :)

    Is this vault you're having trouble with in Agile Keychain or OPVault format? If it's an Agile Keychain vault, please go to Dropbox and open the 1Password.agilekeychain folder, then /data/default/. Do you see a file there called encryptionKeys.js?

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