Parallels bundle purchase - but Trial Standard Plan


I got 1Password as an bundle from Parallels last month. Now I got an email I would trailing the Standard Plan of 1Password and should subscribe to this plan. In the bundle should be one free year of Family Plan. I'm a little bit confused...
Can you give me a hint please what to do?

Thanks in advance!

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided


  • JacobJacob

    Team Member

    Hi @hmflesch! Sorry for the confusion. Could you send us the signup link that was included with your Parallels purchase? Email it to [email protected], then post back here with the confirmation number we reply with and we'll get back to you shortly. :)

  • Hi,

    I have exactly the same situation. Bought the "Black Friday Mac-App-Bundle" at cleverbridge. I tried more than one time to "claim your free year" with no success. I will send you the link from the purchase too, hope that's okay.

    Kind regards, Jens

  • JacobJacob

    Team Member

    Thanks @JensTheUser! I'll get back to you in just a moment. :)

    ref: FXW-91943-213

  • Same situation as above. @Jacob Would you please help? Thanks. -Leon

  • FrankFrank

    Team Member

    Hi leonchen - Thank you for contacting us. I just sent you over an email so I can better assist you. Reply back to me when you get a chance and we can continue the discussion over there :-) Talk to you soon.

    ref: NPP-85791-524

This discussion has been closed.