Unable to update from 6.1.304d on Windows 10.

I keep getting a prompt that an upgrade is available. I launch the update which appears to run. There are no error messages displayed and nothing that appears relevant in the event log. The program never actually updates however and I soon get the "update available" message again.


1Password Version: 6.1.304d
Extension Version: n/a
OS Version: Windows 10 Pro v. 1607
Sync Type: 1Password.com
Referrer: forum-search:update

Comments

  • GregGreg

    Team Member

    Hello @steve_johnson,

    Thank you for getting in touch! This is an unusual behaviour for the app. Could you please try to update it manually? Here is how:

    1) In your browser, sign in to your 1Password account on 1Password.com.
    2) Click your account name in the top right and choose Get the Apps.
    3) Uninstall the installed version of 1Password 6 (6.1.304d).
    4) Download the latest version (6.2.333) from our website and install it.
    5) Launch it and drag your QR code from 1Password.com window in your browser to the 1Password window.
    6) Enter your new Master Password and select "Sign in".

    Please let me know how it goes. Hopefully, you should be all set after that. :) Thanks in advance!

    Happy Holidays to you and your family!

    ++
    Greg

  • These steps worked. Thank you.

  • GregGreg

    Team Member

    @steve_johnson: Thank you for keeping me posted! I am glad to hear I was able to help. :) You did the right thing by reaching out to us, so please do it again in the future if you have any other questions about 1Password. Thank you!

    ++
    Greg

This discussion has been closed.