Rich icons show on one PC, but not another

I have 1Password installed on two of my Windows PCs. One shows rich icons and the other does not. The one that doesn't work just updated to version this morning, but still no rich icons on that one. How do I fix this?

1Password Version:
Extension Version:
OS Version: Windows 10 Anniversary
Sync Type: DropBox
Referrer: forum-search:rich icons


  • GregGreg

    Team Member

    Hello @jguillet,

    Thank you for reaching out and using 1Password! You are awesome! :)

    Please try to download Rich icons in 1Password 4 by going to File > Download Icons in the main 1Password program. It may take some time, depending on the number of items you have in your vault.

    Let me know if it works for you. Happy Holidays to you and your family!


  • Thanks, Greg. I've done that several times. It says it's checking the 187 items I have, then says "We have downloaded 0 icons. 3 icons could not be retrieved."


  • MikeTMikeT Agile Samurai

    Team Member

    Hi @jguillet,

    Can you go to the View Menu to confirm Show Rich Icons is selected?

    If yes, do you have a proxy or anti-malware solution that might be blocking 1Password from reaching our servers?

  • That was it, thank you! I had know idea that was there or how it got turned off.

  • MikeTMikeT Agile Samurai

    Team Member

    I'm glad that was it and you're welcome.

This discussion has been closed.