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Account Frozen but I have a License

lechurch1
lechurch1
Community Member
in Memberships

I am having the same problem, my account is frozen. I have requested my license key, and it still isn't coming in. I have paid for it on my phone and on my computer. Full licenses. Any help would be appreciated. I purchased the computer version in 2014, which I still have the receipt for it. No license key since it was in iTunes.

I was attempting to connect my phone and my computer so I purchased the 9.99 version. It connected for awhile, then froze all my accounts a couple days ago.

1Password Version: 6.5.3
Extension Version: Not Provided
OS Version: mas OS Sierra
Sync Type: Dropbox

Comments

  • lechurch1
    lechurch1
    Community Member

    I just want it unfrozen

  • Frank
    Frank

    Hi lechurch1 - Thank you for contacting us and I apologize for the confusion. I just sent you over an email so we can continue the conversation over there. I look forward to getting this squared away for you. Talk to you soon :-)

    ref: VQA-52953-245

This discussion has been closed.