1Password 3.8.22 - keeps crashing

Everytime I open the app to make a new entry or edit an old one, the app quits, and I get a huge apple crash report.. see below for excerpt. Any help would be appreciated!

Process: 1Password [10069]
Path: /Applications/1Password.app/Contents/MacOS/1Password
Identifier: ws.agile.1Password
Version: 3.8.22 (32010)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: 1Password [10069]
User ID: 501

Date/Time: 2017-01-09 15:52:50.290 -0500
OS Version: Mac OS X 10.12.2 (16C67)
Report Version: 12
Anonymous UUID: FAB6E32D-E6B5-4363-A298-B0AFEE9E76E8

Sleep/Wake UUID: 1EED4A19-786A-4A38-A15A-AA6B7279F7D8

Time Awake Since Boot: 46000 seconds
Time Since Wake: 2600 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000020
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [0]


1Password Version: 3.8.22
Extension Version: Not Provided
OS Version: 10.12.2
Sync Type: Not Provided
Referrer: forum-search:crashing

Comments

  • Drew_AGDrew_AG 1Password Alumni

    Hi @ADYM,

    Sorry to hear you're having trouble with 1Password 3 for Mac! That's a much older version which hasn't been in development for several years now, and unfortunately it isn't fully compatible with El Capitan or Sierra (it looks like your Mac is running Sierra). We have more information about that here: 1Password 3: Modern browsers and OS X

    The latest version of 1Password for Mac is currently version 6, which fully supports newer versions of OS X / macOS. Please take a look at this support article for more information about upgrading: How to upgrade from 1Password 3 on your Mac

    Hopefully this helps, but please let us know if you have more questions about that or if you need anything else. We're here for you! :)

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