1Password app has dropped off screen when switching between monitors

Using 1Password app on Win 10 pc (latest preview on fast loop), I disconnected from a second monitor while pc was shut down. When I try to open 1Password app now, it flashes, and then appears minimised in the Start bar. I can right click and close it, but I cannot seem to get it to open again. (I'm not near a second monitor until later this week, so I won't be able to check if that has an impact - sorry.) Any help would be appreciated. Thanks


1Password Version: 6.2
Extension Version: 333d
OS Version: Win 10
Sync Type: Families
Referrer: forum-search:1password app dropped off screen

Comments

  • Greg
    Greg
    1Password Alumni

    Hello @Wilhelm,

    Thank you for using 1Password and contacting us! :)

    Please try to press and hold the Control + Alt keys and reopen 1Password. It should restore to the center of your current monitor. If it doesn't work, try quitting it first by right-clicking on the 1Password icon in the notification area > Exit, and then try to open 1Password again with the same Control + Alt shortcut pressed.

    Please let me know if it helps. Thanks!

    ++
    Greg

  • Wilhelm
    Wilhelm
    Community Member

    Thanks @Greg

    That worked - I had to Exit completely before I managed to get it restored.

    Thanks again!
    Wilhelm

  • On behalf of Greg, you're welcome.

    We will improve this in the future by detecting presence of monitors if we can and reset if it has been disconnected.

  • Wilhelm
    Wilhelm
    Community Member

    @MikeT - I guess we can close this one now? (Not sure about the process for that...?)
    Thanks

  • AGAlumB
    AGAlumB
    1Password Alumni

    Sure thing! I'll take care of that. :)

This discussion has been closed.