Documents are next to impossible to save/export

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gordon9293
gordon9293
Community Member

As far as I can tell, the only way to open a document or save it to disk is to select the little arrow to the right of the QuickLook button. Unfortunately, doing this seems to be next to impossible, as the entire button loves to disappear as soon as your arrow gets near it. This happens on all my documents, on all my Macs, and it's driving me nuts:

Video

  • The document QuickLook button only appears at all if I move my mouse across very specific points along the outer edges of the document. If I miss these trigger points, the button does not appear at all.
  • Once I've triggered the button, it disappears as soon as my mouse gets near it.
  • I have yet to find any alternative way to download documents.

1Password Version: 6.5.3
Extension Version: Not Provided
OS Version: 10.12.3 (16D32)
Sync Type: 1Password Families
Referrer: forum-search:Can't download documents

Comments

  • Hi @gordon9293,

    You're right. There's a bug that's causing this to be very frustrating. I believe it's fixed up in the latest betas, and if I remember correctly the fix should be out in the upcoming 6.5.4 release. If you're in a position to switch to betas (you can do so under Preferences > Updates) you can consider doing that to get the proper behavior back.

    Rick

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