I have inquired about a refund because I can't seem to figure out how to use this service. I have read great reviews but it just is not user friendly to me. I originally inquired about mybtefund 12 days ago and I have not heard back. I'm growing more and more frustrated. Can someone please help me.


  • BrianBrian

    Team Member
    edited January 2017

    Hi @annielovato ,

    Thanks for reaching out, and please accept my most sincere apologies for the delay in my response. We have been receiving a much larger amount of support e-mails than normal lately and are working through them as best as possible.

    I went ahead and responded to your ticket. I look forward to hearing back from you via e-mail! :smile:

    ref: UUR-25982-352

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