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Sync error - corrupt note entry

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marksmyth
marksmyth
Community Member
edited April 2023 in 1Password 7 for Windows

I have a sync error for a corrupt note entry that I have tried to delete. I can't find the entry on the Family web app. The problem has been there for some time (i've just not got round to reporting it)

1Password Version: 6.3.370d
Extension Version: Not Provided
OS Version: Windows 10
Sync Type: Families

Comments

  • MikeT
    MikeT
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    Hi @marksmyth,

    Thanks for reporting this, Sync Errors aren't something that can be repaired by yourself, it usually means the server returned it back to us as something it cannot accept and we need to investigate it further. We do plan to add a description for it in a future update.

    Please use this guide to generate the 1Password diagnostic report and email it to us at support+windows@agilebits.com. Also, in the email, include the link to this thread along with your forum username, so that we can connect the email to this thread.

    Let us know here when you've sent it, so we can confirm we got the email.

  • MikeT
    MikeT
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    Great, thanks!

    We got the email and will reply there ASAP.

    ref: LKD-82831-126

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