Master key not recognized / new customer - help

I sent you an email on February 12, 2017, describing my issue in a word.doc attachment.
All the details and screen shots are in that word.doc.

Thank you for your immediate help.
Gene Kohn

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: windows
Sync Type: Not Provided
Referrer: forum-search:I am unable to use the solution after paying for a family plan. does not recognize the key.


  • FrankFrank

    Team Member

    Hi gjkohn1022 - Thank you for reaching out to us and I apologize for the delay. I was able to locate your email and we will reply back to you shortly so let's continue the discussion over there. We'll get this squared away for you.

    Talk to you soon and enjoy the rest of your day :-)

    ref: RIX-57181-415

This discussion has been closed.