problem syncing between mac and android

mgoemgoe
edited February 15 in Android

HI.

I have just purchased license 1password 6 for mac.

following the instruction as this link https://support.1password.com/wlan-server/ , I failed to set up and sync my 1password data between my mac and android mobile. My android phone will always pop up this message of Sync Error, temporary connection problem during sync. I did check the wifi connection are the same.

Awaiting help.

thank you


1Password Version: 1pw 6 for mac
Extension Version: 6.5.3
OS Version: iOS Sierra 10.12.3
Sync Type: wlan

Comments

  • periperi

    AgileBits Team Member

    Hi @mgoe. It sounds like some antivirus software or firewall may be stopping the connection between your Android and Mac. I highly recommend switching to one of our hosted accounts, which will sync your data to any device automatically so you don't have to worry about manually syncing yourself. If you'd like to give it a shot, let me know and I'll be happy to help you switch.

    Otherwise, please try these troubleshooting tips:
    https://support.1password.com/wlan-server-troubleshooting/

    Let me know how that goes!

  • Hi Peri. Thank you so much for the timely response. I managed to setup the wlan syncing following your tips. I will leave it as it is for now. Thank you

  • periperi

    AgileBits Team Member

    Great! Let us know if you need anything else!

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