Favorite item not displaying in Favorites list or showing up in search

DrScottDrScott Junior Member

I'm using 1Password 6.6.1.BETA-1 (661001) on macOS 10.12.4 beta, but this same problem has occurred with release versions of both for a while.

I marked my password for Apple's ADC site as a favorite in my Primary vault. However, it doesn't show up in my favorites list in the menubar item or in the Safari extension. When I search for that entry in either the menubar item or the Safari extension, it doesn't appear. I have to launch the 1password application itself to access my password.

Is there any way to correct this? Thank you.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:favorites missing

Comments

  • rudyrudy

    AgileBits Team Member

    @drscott,

    I'd like to ask you to create a Diagnostics Report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

    Rudy

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