Freezing Account Again With a Purchased Account

Good morning!

For the second time, I have my account freezed by AgileBits when my account was purchased in 2014.

On first time this happened, I lost all my data creating a new account with a new username and same license. But it occurred again! This is unbelievable!!! My account was purchased and, whatever the subscription plan have been changed recently, I have right to access the app fully.

This occur after last iOS app update.

How can I solve my problem AgileBits?


1Password Version: 6.5.2
Extension Version: Not Provided
OS Version: Last iOS and MacOS
Sync Type: iCloud

Comments

  • RomanRoman AG Alumni

    Hi @jowbigo - Thanks for reaching out to us. Your issue will require discussion of account details. We take your privacy seriously, so I decided to take this conversation to email. I just sent one over to you. Please reply at your earliest convenience. I'm sure we can help. :)

    ref: LXV-54865-132