1Password failed to connect to 1Password mini [Fixed in version 6.5.5]

calivw78calivw78 Junior Member
edited February 2017 in Mac

Update from AgileBits:

Thanks everyone for your patience. We've identified the issue that prevented 1Password for Mac from opening or updating, which has been fixed in the newly released version 6.5.5.

If you're seeing "1Password failed to connect to 1Password mini" or aren't able to update the app, install the latest version and restart your Mac to fix it.

Please reach out if you're still having issues. We are very sorry for the trouble this caused!


.

The situation started when applying a recent MacOS update. We're running on 10.12.3. When opening 1Password we get the following error...

"1Password failed to connect to 1Password mini. Please quit 1Password and start it again." Which doesn't fix the problem.

What I've done so far.
1. Followed all directions at https://support.1password.com/error-connect-to-mini/
2. Completely removed 1Password and reinstalled it. Twice.
3. Rebooted. Yes, 3 times.

Note that none of this involves the Mac App store. We've always DL'd from Agile and installed. I thought I would try the Mac Appstore route but theres no way I'm chunking out $64 again.

Long time user of 1Password but the App should be more resilient than this. I would argue that if an extension of the core app wasn't responding that it should mark that extension down and still leave the core application usable. In this case, there is literally nothing I can do to get back up and running. Fortunately we have other devices to lean on at the moment.

Appreciate any help or ideas you may have.

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Comments

  • I have tried reinstalling the app. Same crash happens. Also tried downgrading to 6.5.2 and 6.5.1. Same issue.

    Crash report:
    Process: 2BUA8C4S2C.com.agilebits.onepassword4-helper [798]
    Path: /Applications/1Password 6.app/Contents/Library/LoginItems/2BUA8C4S2C.com.agilebits.onepassword4-helper.app/Contents/MacOS/2BUA8C4S2C.com.agilebits.onepassword4-helper
    Identifier: 2BUA8C4S2C.com.agilebits.onepassword4-helper
    Version: ???
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    Responsible: 2BUA8C4S2C.com.agilebits.onepassword4-helper [798]
    User ID: 502

    Date/Time: 2017-02-19 08:21:09.756 +1100
    OS Version: Mac OS X 10.12.3 (16D32)
    Report Version: 12
    Anonymous UUID: D7DBD475-3473-3F39-FDC1-920AF89548EC

    Time Awake Since Boot: 69 seconds

    System Integrity Protection: enabled

    Crashed Thread: 0

    Exception Type: EXC_CRASH (Code Signature Invalid)
    Exception Codes: 0x0000000000000000, 0x0000000000000000
    Exception Note: EXC_CORPSE_NOTIFY

    Termination Reason: Namespace CODESIGNING, Code 0x1

    kernel messages:

    VM Regions Near 0 (cr2):
    -->
    mapped file 0000000103b9c000-0000000103e01000 [ 2452K] r-x/rwx SM=COW

    Thread 0 Crashed:
    0 dyld 0x00000001093db000 _dyld_start + 0
    1 ??? 0x0000000000000001 0 + 1

    Thread 0 crashed with X86 Thread State (64-bit):
    rax: 0x0000000000000000 rbx: 0x0000000000000000 rcx: 0x0000000000000000 rdx: 0x0000000000000000
    rdi: 0x0000000000000000 rsi: 0x0000000000000000 rbp: 0x0000000000000000 rsp: 0x00007fff5c063c00
    r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x0000000000000000
    r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
    rip: 0x00000001093db000 rfl: 0x0000000000000200 cr2: 0x0000000000000000

    Logical CPU: 0
    Error Code: 0x00000000
    Trap Number: 0

    Binary Images:
    0x1093da000 - 0x109417267 dyld (421.2) <947FC440-80F9-32F7-A773-6FC418FE1AB7> /usr/lib/dyld

    External Modification Summary:
    Calls made by other processes targeting this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
    Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
    Calls made by all processes on this machine:
    task_for_pid: 231
    thread_create: 0
    thread_set_state: 0

    VM Region Summary:
    ReadOnly portion of Libraries: Total=336K resident=0K(0%) swapped_out_or_unallocated=336K(100%)
    Writable regions: Total=8408K written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=8408K(100%)

                                VIRTUAL   REGION 
    

    REGION TYPE SIZE COUNT (non-coalesced)
    =========== ======= =======
    STACK GUARD 56.0M 2
    Stack 8192K 2
    VM_ALLOCATE 4K 2
    VM_ALLOCATE (reserved) 4K 2 reserved VM address space (unallocated)
    __DATA 220K 3
    __LINKEDIT 88K 2
    __TEXT 248K 2
    mapped file 3312K 4
    shared memory 8K 3
    =========== ======= =======
    TOTAL 67.8M 13
    TOTAL, minus reserved VM space 67.8M 13

    Model: MacBookPro11,3, BootROM MBP112.0138.B21, 4 processors, Intel Core i7, 2.6 GHz, 16 GB, SMC 2.19f12
    Graphics: Intel Iris Pro, Intel Iris Pro, Built-In
    Graphics: NVIDIA GeForce GT 750M, NVIDIA GeForce GT 750M, PCIe, 2048 MB
    Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020
    Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134), Broadcom BCM43xx 1.0 (7.21.171.68.1a5)
    Bluetooth: Version 5.0.3f1, 3 services, 27 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en0
    Serial ATA Device: APPLE SSD SM0512F, 500.28 GB
    USB Device: USB 3.0 Bus
    USB Device: Card Reader
    USB Device: Apple Internal Keyboard / Trackpad
    USB Device: BRCM20702 Hub
    USB Device: Bluetooth USB Host Controller
    USB Device: USB Receiver
    Thunderbolt Bus: MacBook Pro, Apple Inc., 17.1


    1Password Version: 6.5.3
    Extension Version: Not Provided
    OS Version: OS X 10.12.3
    Sync Type: Dropbox

  • I am currently getting this error and I have tried all the steps on this page,

    https://support.1password.com/error-connect-to-mini/

    but with no success.

    What else can I try? The version of 1Password that I use is directly from the website and not the Mac App Store.


    1Password Version: 6
    Extension Version: Not Provided
    OS Version: OS Sierra 10.12.3
    Sync Type: iCloud

  • I've also uninstalled and re-installed but I am still encountering this issue.

  • Same problem. Somebody please fix this ASAP. I can't have my password vault (which I rely on every single day) not work. If I can't get this fixed, I'll be forced to resort to some stupid solution like a paper notebook in my safe in the garage which never, ever fails.

  • Very strange indeed, especially since it doesn't look like a local problem. Within the last minutes several same errors.

  • Same here, just registered to post the exact same thing. Please get this working again quickly. Realizing how screwed you are when you use 1Password for everything makes me reconsider using it at all. :|

  • Same with me, what's going on Agilebits Support?

  • Totally agree. I am seriously considering going back to paper notes in my safe. It never, ever fails.

  • I'm getting the same issue today.

  • Same here. Worked through the KBase article for this and it did not resolve the issue. Also uninstalled and reinstalled.

  • Same issue, pretty troubling... can't get to my passwords!

  • Same here, need some response please!

  • Same Problem here. Starting the helper generates Crash-Reports like this:

    Process: 2BUA8C4S2C.com.agilebits.onepassword4-helper [3040]
    Path: /Applications/1Password 6.app/Contents/Library/LoginItems/2BUA8C4S2C.com.agilebits.onepassword4-helper.app/Contents/MacOS/2BUA8C4S2C.com.agilebits.onepassword4-helper
    Identifier: 2BUA8C4S2C.com.agilebits.onepassword4-helper
    Version: ???
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    Responsible: 2BUA8C4S2C.com.agilebits.onepassword4-helper [3040]
    User ID: 502

    Date/Time: 2017-02-18 22:42:23.309 +0100
    OS Version: Mac OS X 10.11.6 (15G1217)
    Report Version: 11
    Anonymous UUID: 5ACE0AC1-AB00-2658-EDF0-59643613EB4A

    Time Awake Since Boot: 3100 seconds

    System Integrity Protection: enabled

    Crashed Thread: 0

    Exception Type: EXC_CRASH (Code Signature Invalid)
    Exception Codes: 0x0000000000000000, 0x0000000000000000
    Exception Note: EXC_CORPSE_NOTIFY

    kernel messages:

    VM Regions Near 0x7fabe850b060 (cr2):
    VM_ALLOCATE 0000000104ab1000-0000000104ab2000 [ 4K] rw-/rwx SM=ALI
    -->
    STACK GUARD 00007fff5768c000-00007fff5ae8c000 [ 56.0M] ---/rwx SM=NUL stack guard for thread 0

    Thread 0 Crashed:
    0 dyld 0x00007fff6437c000 _dyld_start + 0

    Thread 0 crashed with X86 Thread State (64-bit):
    rax: 0x000000000000000d rbx: 0x0000000000000000 rcx: 0x0000000000000000 rdx: 0x0000000000000000
    rdi: 0x0000000000000000 rsi: 0x0000000000000000 rbp: 0x0000000000000000 rsp: 0x00007fff5b68bc38
    r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x0000000000000000
    r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
    rip: 0x00007fff6437c000 rfl: 0x0000000000000201 cr2: 0x00007fabe850b060

    Logical CPU: 0
    Error Code: 0x020000f4
    Trap Number: 133

    Binary Images:
    0x7fff6437b000 - 0x7fff643b2a47 dyld (???) <884763FC-CC0F-31CC-ACC4-75A805CE401D> /usr/lib/dyld

    External Modification Summary:
    Calls made by other processes targeting this process:
    task_for_pid: 1
    thread_create: 0
    thread_set_state: 0
    Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
    Calls made by all processes on this machine:
    task_for_pid: 2047
    thread_create: 0
    thread_set_state: 0

    VM Region Summary:
    ReadOnly portion of Libraries: Total=308K resident=0K(0%) swapped_out_or_unallocated=308K(100%)
    Writable regions: Total=10.2M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=10.2M(100%)

                                VIRTUAL   REGION
    

    REGION TYPE SIZE COUNT (non-coalesced)
    =========== ======= =======
    Process Corpse Info 2048K 2
    STACK GUARD 56.0M 2
    Stack 8192K 2
    VM_ALLOCATE 4K 2
    VM_ALLOCATE (reserved) 4K 2 reserved VM address space (unallocated)
    __DATA 240K 3
    __LINKEDIT 84K 2
    __TEXT 224K 2
    mapped file 3312K 4
    shared memory 8K 3
    =========== ======= =======
    TOTAL 69.8M 14
    TOTAL, minus reserved VM space 69.8M 14


    1Password Version: latest from https://1password.com/downloads/
    OS Version: OS X 10.11.6 (15G1217)
    Sync Type: Dropbox

  • MiltonThalesMiltonThales Junior Member

    Yep. I am also getting a CODE SIGNING error on 2BUA8C4S2C.com.agilebits.onepassword4-helper which is probably the root of my problem.

  • I have had the same issue and tried the same fix. I have an older version (3.8.22) which is working and has somehow kept up with all the logins that I set in version 6.

  • Time to go back to Apple Keychain.

  • I was using the app earlier today and then began to get this error message on both my desktop Mac and MacBook. Both were operating earlier today and now I have no way to access passwords. I sent in a diagnostic report. We will see what happens.

  • 1Password will not load. I have been using it for a year or so but now for the first time it will not load onto finder. I get an error message "1Password failed to connect to 1Password mini" and "Please restart 1Password. If this does not help, please contact AgileBits support." So, here I am at your support site.


    1Password Version: Not Provided
    Extension Version: Not Provided
    OS Version: Mac mini
    Sync Type: Not Provided
    Referrer: forum-search:1Password is not loading onto finder.

  • Same problem here. Just started today.

  • chongochongo Member

    I have the exact same situation as calivw78 described. I went through the exact same steps .. I also rebooted 3 times.

    Moreover I have the exact same problem on two different Macs, also running MacOS 10.12.3. I went through the same steps on both Macs with no luck.

    The only place where 1Password is able to run is under iOS.

    I am going to ping the 1Password folks on twitter and refer them to this thread since it seems several of us have the same problem.

  • Same problem, just started today.

  • nlenle
    edited February 2017

    Same issue here. Running 10.12.3 on a 2012 MBP Retina.
    It seems to me it occured after a reboot (I hadn't rebooted in a while).

    I've tried:

    • Multiple reboots
    • Deleting 1Password.app and download and install a new one.
    • Fix permissions
    • Reset "Launch Services"

    I was really close to nuke all 1Password related and start over fresh, but thankfully I found this thread.

    (TIP: You can access you passwords through Safari. Right click on you keychain --> Show Package Contents --> Open the html file in Safari (does not work in Chrome, not sure about Firefox or other browsers))

  • I have the exact same issue. I can't launch 1Password due to 1Password Mini connection error and I don't have the Mac App Store version. AgileBits please help!

  • I'm getting the same problem. Restarted several times, used the support steps, reinstalled. Running Mac OS 10.12.13, nothings working. Just glad I still have it on iOS or I would be sunk, haha.

  • Yes, same problem that just started today on Mac but so far iOS unaffected.

  • chongochongo Member

    I posted a tweet to @1Password asking them to look at this thread. See:

  • chongochongo Member

    It is interesting to note that this problem started just today, on two different MaxOS machines.

  • Having the same issue here...a clean install of macOS 10.12.3.

    Cannot launch 1Password. Tried the current release and the Beta channel.

  • Same issue with me. VERY FRUSTRATING! :(

  • Exact same issue. This is a new PC for me, brand new to Sierra.

    Agile, get your thumb out and fix this!

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