How can I sync up my shared family vault on my computer?

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shakeel
shakeel
Community Member
in Families

I have the family account. When another member of my family adds a login item in the shared vault on their computer, when I go to my computer a minute later, the login is not there. Why doesnt my shared vault update instantly when another family member adds something to it?

If not instantly automatically, is there a manual "refresh" or "sync" button on my 1Password application?

1Password Version: 6
Extension Version: Not Provided
OS Version: OS X
Sync Type: 1Password
Referrer: forum-search:How can I sync up my shared family vault on my computer?

Comments

  • Roman
    Roman
    1Password Alumni
    Options

    @shakeel - Thank you for getting in touch. I'm sorry to hear that sharing items appears to take longer than expected!

    Usually sharing items happens within a couple of seconds. To find out what might be wrong, I'd like to ask you to create a Diagnostics Report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

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