Reset 1Password Account Master Password

ssujan4132

Hi,

I subscribed for 1Password Account recently. Unfortunately, I forgot the master password therefore I can't login.

I tried to do the following but "Reset All 1Password Data" option is not enabled for me.
https://support.1password.com/starting-over/

I contacted the support twice, still haven't got any response yet.

I just need to change the master password. The data can be deleted too as I haven't started to add much info yet.

Assistance is much appreciated.

Thank You.

Cheers,
Sujan

Additional Info:
I am using standalone version of 1Password (MAC) and 1Password Account together on the same computer.

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1Password Version: 1Password 6 Version 6.5.5
Extension Version: Not Provided
OS Version: OS X 10.11.6
Sync Type: Not Provided

Roman

@ssujan4132 - Thanks for getting in touch and sorry for the delay in responding to your email inquiry. I've located your email and will reply in a minute. Let's continue there! :)

ref: KVC-36636-966

ssujan4132

@Roman, No worries and thank you very much.

Roman

@ssujan4132 I've since replied to your email. Thanks for your patience! :)

ssujan4132

The issue has been resolved. Thanks again. :)

Roman

You're welcome! :)