Problem report - Error message

NaRobb

I keep getting the message "2BUA8C4S2C.com.agilebits.onepassword4-helper quit unexpectedly".

---

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:Keep getting message "2BUA8C4S2C.com.agilebits.onepassword4-helper quit unexpectedly"

milesu

This just started happening for me as well
1Password Version: 6.5.3

milesu

Crash Report:
Process: 2BUA8C4S2C.com.agilebits.onepassword4-helper [1935]
Path: /Applications/1Password 6.app/Contents/Library/LoginItems/2BUA8C4S2C.com.agilebits.onepassword4-helper.app/Contents/MacOS/2BUA8C4S2C.com.agilebits.onepassword4-helper
Identifier: 2BUA8C4S2C.com.agilebits.onepassword4-helper
Version: ???
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: 2BUA8C4S2C.com.agilebits.onepassword4-helper [1935]
User ID: 1976544571

Date/Time: 2017-02-23 05:54:24.409 -0800
OS Version: Mac OS X 10.11.6 (15G1217)
Report Version: 11
Anonymous UUID: B2E19B03-BD13-1CC4-BF49-C1ABA3FFB25C

Time Awake Since Boot: 880 seconds

System Integrity Protection: enabled

Crashed Thread: 0

Exception Type: EXC_CRASH (Code Signature Invalid)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

kernel messages:

VM Regions Near 0x7fff7c20c040 (cr2):
__LINKEDIT 00007fff65d64000-00007fff65d79000 [ 84K] r--/rwx SM=COW /usr/lib/dyld
--> Submap 00007fff70000000-00007fff80000000 [256.0M] r--/rwx SM=PRV process-only VM submap
unused shlib __DATA 00007fff79cd9000-00007fff7e281000 [ 69.7M] rw-/rw- SM=COW system shared lib __DATA not used by this process

Thread 0 Crashed:
0 dyld 0x00007fff65cf1000 _dyld_start + 0

Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x000000000000000d rbx: 0x0000000000000000 rcx: 0x0000000000000000 rdx: 0x0000000000000000
rdi: 0x0000000000000000 rsi: 0x0000000000000000 rbp: 0x0000000000000000 rsp: 0x00007fff58355be0
r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x0000000000000000
r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
rip: 0x00007fff65cf1000 rfl: 0x0000000000000201 cr2: 0x00007fff7c20c040

Logical CPU: 0
Error Code: 0x020000f4
Trap Number: 133

Binary Images:
0x7fff65cf0000 - 0x7fff65d27a47 dyld (???) <884763FC-CC0F-31CC-ACC4-75A805CE401D> /usr/lib/dyld

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 1
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 1911
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=308K resident=0K(0%) swapped_out_or_unallocated=308K(100%)
Writable regions: Total=10.2M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=10.2M(100%)

                            VIRTUAL   REGION 

REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Process Corpse Info 2048K 2
STACK GUARD 56.0M 2
Stack 8192K 2
VM_ALLOCATE 4K 2
VM_ALLOCATE (reserved) 4K 2 reserved VM address space (unallocated)
__DATA 240K 3
__LINKEDIT 84K 2
__TEXT 224K 2
mapped file 3312K 4
shared memory 8K 3
=========== ======= =======
TOTAL 69.8M 14
TOTAL, minus reserved VM space 69.8M 14

Model: MacBookAir6,2, BootROM MBA61.0099.B23, 2 processors, Intel Core i5, 1.4 GHz, 8 GB, SMC 2.13f15
Graphics: Intel HD Graphics 5000, Intel HD Graphics 5000, Built-In
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E384A544D4C41522D4E544D
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E384A544D4C41522D4E544D
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x117), Broadcom BCM43xx 1.0 (7.21.95.175.1a6)
Bluetooth: Version 4.4.6f1 17910, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SD0256F, 251 GB
USB Device: USB 3.0 Bus
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: USB Receiver
Thunderbolt Bus: MacBook Air, Apple Inc., 23.6

rudy

@milesu and @NaRobb,

This is an issue that we encountered last weekend with an expired provisioning profile. You will want to download the latest version from https://1password.com/downloads and install it manually.

To read more about what happened: https://blog.agilebits.com/2017/02/19/1password-for-mac-6-5-5-manual-update-required/

Rudy

NaRobb

Thanks. I'm downloading the latest version & hope that this will work. Thanks for answering so promptly.

Pilar

Hi @NaRobb

On behalf of Rudy you're very welcome! I hope this works for you! :chuffed: