Puchased 1Passport 6 today, but can't access as it says my account is frozen. What do I do?

Previously used 30 day trial version - which locked after 30 days. Then purchased 1Password6 from App Store and downloaded. I can't use the app as it still says Imy account is frozen and tries to get me to pay for the monthly version. How do I get access to the program which I have paid for? I can't get a human being to respond. Terrible customer service.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:Purchased 1Passport 6 today, but told my account is frozen. How do I gain access to the program?


  • FrankFrank

    Team Member

    Hi MrCarter - Thank you for contacting us and I apologize for the confusion. It looks like you're working with Rob and he replied back to you earlier today so let's continue the conversation over there. You're in good hands and I apologize for the delay.

    ref: SLG-54798-164

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