Master Password issues

brosenthal
brosenthal
Community Member

I am able to log into website with master password but can't log into the application with password. It asks on the app for the master password but when I enter it, it says it is incorrect


1Password Version: 6.6.1
Extension Version: Not Provided
OS Version: 10.12.3
Sync Type: Not Provided
Referrer: forum-search:able to log into website with master password but can't log into the application with password

Comments

  • Hi @brosenthal,

    I'm sorry to hear about the trouble signing into 1Password for Mac! Lets figure out what is going on.

    Were you previously using 1Password for Mac before signing up for a 1Password Membership account? If so, and if you chose a different Master Password, then 1Password for Mac might still be using your old Master Password. Could this be the case?

    Also, can you confirm if you see all your data when you sign into the 1Password.com website?

    Let me know and we'll continue from there.

This discussion has been closed.