Problem with account

My account works on my Mac Mini and my iPad but not my MacBook. I tried to use 1Password for web browser but it shows no saved passwords. I originally emailed support on Saturday and again early this morning and still have not received a response....

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided


  • MeekMeek

    Team Member

    Hey @Rxd,

    I'm sorry to hear about the trouble signing into your account on your MacBook! I'm also sorry about the delay in getting to your support email - we've been pretty swamped lately.

    I'd like to ask you to create a Diagnostics Report from each of your devices:

    How to send a 1Password diagnostics report

    Attach the Diagnostics Report(s) to an email message addressed to [email protected].

    Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum username so that we can link it up to this discussion.

    You should receive an automated reply from our BitBot assistant with a Support ID. Please post that ID here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

  • Did you get any of my emails?

  • FrankFrank

    Team Member

    Hi Rxd - Yes, I was able to locate the email you send over. I just replied back to you so let's continue the conversation over there. I look forward to hearing back from you soon. Have a great day.

    ref: YZS-78996-89

This discussion has been closed.