I finally found my account key, but it can't work

edited February 2017 in Memberships

Hi, I had a question about my account.
I lost my account key and had asked for 1password support help about my account key on 2/23.
Till now (2/28) the support team didn't reply for my help.
Fortunately I found my account key information today.
I used it to sign in my account, however, my account key failed.
My account key is < Removed >-*****
Could you help me for sign in my account.
Does my account key been changed by 1password company after my asking for help?

Thank you!

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided


  • FrankFrank

    Team Member

    Hi enigmalyp - Sorry for the troubles and for the delay getting back to you. I removed your Account Key from the post since this is public forum. I just located your email and replied back to you. At your earliest convenience, reply back to me so we can continue our conversation. Talk to you soon.

    ref: FVL-92547-749

  • Hello, Frank
    Thank you for your help
    I had reply your email. Thanks

  • FrankFrank

    Team Member

    Fantastic! Thank you for the heads up, I will reply back to you shortly so let's continue the discussion over there. :+1:

This discussion has been closed.