1Password Crashes on iPad after login

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mwd01
mwd01
Community Member
in iOS

When I start the app on my iPad I get the screen provide my Master Password. I provide that password. The app says it is decrypting, seems to start for a second, then crashes. Using the latest OS from Apple. No issue on Windows 10 or Android. Advice please?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • MrRooni
    MrRooni
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    Good afternoon @mwd01. I'm so sorry for the trouble you're seeing here. We have a fix for this crash that we're going to be submitting to Apple for approval shortly. If you'd like to help us verify the fix I'd be happy to invite you to our beta test.

  • mwd01
    mwd01
    Community Member
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    Hi, I can test if you'll guide me on how to. Thank you

  • Ben
    Ben
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    Hi @mwd01

    We've invited you to our beta program so that you can test this fix. You should be receiving a separate email shortly with instructions on setting up TestFlight, which is the delivery mechanism for 1Password beta updates on iOS. Please follow the instructions in that email and let us know over here in our beta forum if you have any questions:

    iOS Beta — AgileBits Support Forum

    We look forward to hearing if the beta version resolves this issue for you. :)

    Ben

This discussion has been closed.