1password 3.7.2 Freezing on ios10.2.1, 1password 6.5.3 crashing when attempting import

Hi - I am unable to import my .1ptbackup file to 6.5.3 because after I click "import now," on the "1Password 3 Backup File" screen, version 6.5.3 crashes and shuts down. I am unable to access most passwords in version 3.7.2 because the app freezes after i put in my master password. Please help!

Comments

  • brentybrenty

    Team Member
    edited March 2017

    Thanks for reaching out. I’m really sorry for the trouble! We've identified a bug there in version 6.5.3, and we're working to get a fix out as soon as possible. We need to make sure we test it first so we don't introduce any other issues, but keep an eye out for updates. Thanks for your patience. :blush:

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