App locks up when entering password on same character every time on iPhone. Works on other devices

Have iPhone 7 and 1Password. When entering password, locks up every time on same character. Works fine on other devices-iPad and windows pc.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:App locks up when entering password on same character every time on iPhone. Works on other devices

Comments

  • brentybrenty

    Team Member

    @june_taft: Without the version information you left out of your post it's impossible to say for certain, but this sounds like an issue where the keyboard is freezing when entering the Master Password in 1Password for iOS 6.5.3 using an old version of iOS. If that's the case, please updated to iOS 10.2.1 and it should work normally for you. Let me know!

  • That was it exactly! Thank you so much. I need to do a better job of keeping updates installed. Appreciate the fast response!

  • BenBen AWS Team

    Team Member

    Thanks for following up. Glad to hear that resolved the issue. :)

    Ben

This discussion has been closed.