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I lost my Secret Key

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luoxiangyu
luoxiangyu
Community Member
in Memberships

I lost my Secret Key..The account was registered yesterday(According to Chinese time).I transferred the information of another account,but I forget saved Emergency Kit. What information I need to provide？Can I reset my account?

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  • prime
    prime
    Community Member
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    @luoxiangyu
    Are you able to get into you account at all or have any 1Password Apps logged into the account?

    If you can get on the account on the web
    Log in
    At the top right had corner go to "My Profile"
    From there:
    You'll see your secret key there, click on it and you'll have the option to see the whole thing.
    You also can re-save the emergency kit from this same page

    From an app (iOS)
    Open app
    Settings
    1Password accounts (at the top)
    Click on you account
    Reveal your secret key

    If you can get on, Agilebits will be more than happy to help you.

  • Jacob
    Jacob
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    Hi @luoxiangyu! Your Secret Key is saved wherever you sign in, so you may be able to find it in 1Password's settings/preferences on the device you've signed in to:

    Find your Secret Key in the 1Password app

    If you aren't able to find it there, please send us an email at support+forum@agilebits.com and include a link to this thread. You'll get a confirmation code after sending the email. Post that here and we'll get back to you as quickly as possible. Thanks and talk to you soon! :)

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