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Key from 2015 won't install.

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cdomkokao
cdomkokao
Community Member

I bought a license key in 2015 and have been using it on a Macbook Pro. Seems to work great. I just bought a new Macbook and tried to install the license but it tells me that "You are licensed" after clicking the link to apply it to my app but it only has a button to find license and it doesn't actually register the product. Please help.


1Password Version: 6.6.4
Extension Version: Not Provided
OS Version: macOS 10.12.4
Sync Type: Dropbox
Referrer: forum-search:applying license doesn't work

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  • cdomkokao
    cdomkokao
    Community Member
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    Oh, and I am using the Mac App Store version. Not sure if that helps or not.

  • cdomkokao
    cdomkokao
    Community Member
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    Looks like I got it to work by reinstalling from the website so that it switched away from the App Store version. Had to go through setup again but it started working as registered after that.

  • john_m
    john_m
    1Password Alumni
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    Hi @cdomkokao! Welcome to the forums :chuffed:

    Glad to hear you got things sorted! Just for reference, the Mac App Store version doesn't use licence keys as "licensing" is handled by Apple via way of the Apple ID used to download the app. Licences keys for 1Password apps are always for the versions you can download from our site!

    I hope that helps! :chuffed:

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