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Frozen account vs license

itsbojo
itsbojo
Community Member

I've been using 1Password on and off for a few years. The last license I bought was in December 2015, it's still valid and I have the license details. At some point recently I was prompted to create a subscription account—but I didn't realize you'd switched from licensing to subscription. Now my trial period has run out, my account is frozen and won't let me do anything but read.

While I understand the benefits of subscription, and I'm weighing up whether that's useful to me, and would really like to be able to carry on using the product I bought in the meantime. As I understand it, if I paid for a license in the past there's no reason I ~shouldn't~ be able to continue using 1p—but the system doesn't seem to be able to recognize this.

Would love it if you could help me out!


1Password Version: 6.6.2
Extension Version: Not Provided
OS Version: 10.11.2
Sync Type: Not Provided

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