Help! The icon in the browser doesn't work, But i can log in in my desktop. Weird

Whenever i click the icon at the right top side of the desktop, the drop down menu or the password request is not showing up any more. However, I can log in using my desktop alone. I'm not sure what is the problem.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:Help! I cannot log in the browser, but i can log in, in my desktop. Weird


  • GregGreg

    Team Member

    Hello @carlaE777,

    Thank you for reaching out! You did the right thing by contacting us. We are here to help. :)

    First of all, please tell me the 1Password and browser versions you are using, so we could figure out the best plan of action in this situation. I have a couple of ideas of what might be wrong, but we need some additional info to diagnose the issue properly.

    Thank you in advance! I will be looking forward to your reply.


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