My account was frozen, but the credit card was rejected at the time of payment

Why?
I can not pay for my credit card and my friend's credit card.( I can use it for namecheap and linode )
Anxious :(

And I can not log my account from iphone, but the page can be.


1Password Version: Not Provided
Extension Version: Not Provided
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Comments

  • JacobJacob

    Team Member

    Hi @hypotenuseleg! Sorry about that. It is most likely happening due to your bank's fraud detection, or the card being expired. Could you check the expiration date, and if it's correct, call the number on the back of your card to ask the bank if they marked 1Password as fraudulent? Some banks are just a bit overzealous about this and it can hang things. Feel free to try another card as well. :) Let me know how that goes!

  • Why I can not log my account from iphone, but the page can be.

  • JacobJacob

    Team Member

    @hypotenuseleg To clarify, you're able to sign in on https://my.1password.com in a browser, but not on an iPhone? Are you able to sign in anywhere else?

  • yeah i can an the PC MAC but can't an iphone (iphone7 ios10.3.1)

  • edited April 2017

    like this :(

    [image containing account details removed by AgileBits staff]

  • brentybrenty

    Team Member

    @hypotenuseleg: I've removed the image. For your privacy and security, please don't post account details in public.

    The screenshot appears to be of the 1Password app on your iPhone. Have you tried signing in to https://my.1password.com in mobile Safari? Also, keep in mind that you can get your correct account details (and Emergency Kit) from the browser you've already signed into. Just go to the Get the Apps section:

    https://my.1password.com/apps

    You can then use that information to sign in to the app as well:

    Sign in to your 1Password account on a new device

    Just keep in mind that it needs to be entered exactly or it won't work. I hope this helps. Be sure to let me know if you have any other questions! :)

  • brentybrenty

    Team Member

    @hypotenuseleg: A colleague with vastly more knowledge of the Chinese language than I have suggested that you may already be signed into this account in 1Password for iOS. If you go to 1Password Settings > Accounts, do you see it listed there?

  • Yes, I recently changed an iphone, but I've deleted my account on the original iphone and deleted the APP

  • I deleted the app and now I can log in
    thank you
    In China's apple store, can i buy it for 27 yuan a month? Don't pay the annual fee?

  • Another question is when will the contents of the recycle bin be deleted automatically? Or forever

  • john_mjohn_m

    Team Member

    @hypotenuseleg The in-app subscription through Apple is only available as a monthly subscription at the moment. If you want to subscribe annually, please do so from the "Billing" section of the web interface for your account (that will subscribe through us instead of through Apple, and we offer both monthly and annual billing options).

    With our subscription accounts, items delete from the Trash are archived for a period of time, and can be restored as part of our Item History feature. Individual and Families accounts have a 365-day item history. Teams Standard accounts have a 30-day item history, and Teams Pro accounts have an unlimited item history. You can learn more about Item History here: https://support.1password.com/item-history/ :+1:

  • I don't have any subscriptions right now
    There is no longer any permission to edit
    When is the contents of my recycle bin deleted? Is it permanently deleted?

  • FrankFrank

    Team Member

    Hi @hypotenuseleg - Great question! John had a really great answer and I'll copy it below -

    With our subscription accounts, items delete from the Trash are archived for a period of time, and can be restored as part of our Item History feature. Individual and Families accounts have a 365-day item history. Teams Standard accounts have a 30-day item history, and Teams Pro accounts have an unlimited item history. You can learn more about Item History here: https://support.1password.com/item-history/

    I hope that helped and let us know if you have any further questions. We're happy to help :smile:

  • Thank you

  • FrankFrank

    Team Member

    Anytime, you're very welcome! :+1:

This discussion has been closed.