Account frozen on PC but not on mobile

My 1password program on my PC is telling me that my account is frozen. It links me to the billing page on this site, but that only tells me "You are on the Individual Plan billing through an Apple Subscription." and links me to an Apple support page on how to update your subscriptions. According to that subscription, I am still on the free trial until May 22, when I'll be billed $3.99. There's nothing I can do about that. Help would be appreciated.

1Password Version: 6.5.401d
Extension Version:
OS Version: Windows 10 Home x64
Sync Type: Not Provided


  • It seems to be fixed now, but I don't know why.

  • JacobJacob

    Team Member

    Hi @Valkyrinn! Sorry about that, but I'm glad to hear it's working properly now. Let us know if you do notice any other oddities :)

This discussion has been closed.