Cannot fill item in Google Chrome

System

This discussion was created from comments split from: Auto fill in both Chrome and Safari does not work.

windowcleaner

Super Frustrating

Extension up to date
Chrome up to date
Restarted Chrome many times
Restarted mac
Reinstalled extension 2x

No Luck

Morning gone....

matthew_ag

Hello @windowcleaner,

I split your comment out into it's own thread as I believe what you're experiencing is slightly different than the other participant in the original thread. Hopefully I can help.

Google Chrome released a new version (v58) on Tuesday (2nd May) which older versions of 1Password for Mac don't recognize and will cause 1Password to show that "browser cannot be verified" error. If your 1Password for Mac is older than 6.7 and you're using version 58 of Google Chrome then you'll see this error. If this is the case, I'm hopeful that updating your 1Password for Mac will help resolve this - this is more of a guess as I don't know which version you have at the moment.

Let me know how that goes and if you've any questions about anything above don't hesitate to send a reply.

Best regards,
Matthew

gbsice

Have the same issue:

1Password 6.7
Chrome 58.0.3029.96
Extension re-installed multiple times

Still getting the browser can't be verified error.

matthew_ag

Hey @gbsice,

Welcome to the Forum :) and thanks for writing in. Sorry about the continued trouble. I can take a look at a Diagnostics Report for you. The following guide will show you how to create a Diagnostics Report:

https://support.1password.com/diagnostics

Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

Once we see the report we should be able to better assist you. Thanks very much!

Looking forward to hearing back.

Best regards,
Matthew

rajsaxena

Hi Matthew,

I am having similar problems on my mac recently with 1password reporting that my chrome "browser could not be verified".
Chrome Version 59.0.3071.115 (Official Build) (64-bit)
1Password version 6.8 (680015) - running standalone version.

I am sending the diagnostics report separately via email. Please look at it and suggest.

Thanks and regards,
Raj

rajsaxena

Tracking via Id #BUU-27359-777

matthew_ag

Hey @rajsaxena,

We got your email! We will be contact with you shortly :chuffed:

Best regards,
Matthew

ref: BUU-27359-777

SidneyJV

Hey guys, same problem here, even after buying the license.

1Password 5
Version 5.4.3 (553001)
Agile Web Store

Thanks for helping out,

Sid

AGAlumB

@SidneyJV: Versions of 1Password for Mac earlier than 6.7 cannot connect to recent releases of Chrome, as they've changed their code signature and we've moved to Native Messaging over the summer. Please use the current version of 1Password, the extension, and Chrome itself so they can all talk to each other:

https://1password.com/downloads/
https://agilebits.com/onepassword/extensions
https://google.com/chrome/

1Password 5.4.3 is about two years old now, so that cannot work. I hope this helps. Be sure to let me know if you have any other questions! :)

ref: TQK-15177-561