For some reason I was billed twice on my Visa card.

I just signed up and got 2 notifications regarding my charge. And when I checked my credit card statement (online) it does show a payment being charged 2 times. Help please...


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Comments

  • BenBen AWS Team

    Team Member

    Hi @martyvershel

    Thanks for taking the time to write in.

    So that we can pull up your account and further investigate this can you please send us an email to [email protected] from the email address you used to create your account? With your email please include a link to this thread:
    https://discussions.agilebits.com/discussion/78717/
    As well as your forum username:
    martyvershel

    Once you've sent the email you'll get an auto-response back from BitBot with a Support ID. Please post that ID here.

    Thanks!

    Ben

  • Thanks Ben! But I checked today and I was credited back the charge.

  • BenBen AWS Team

    Team Member

    Thanks for the update. If I had to guess I imagine what you were seeing was a 'pending' charge and then a 'posted' charge. 'Pending' charges should go away automatically when the charge posts to your account.

    :)

    Ben

This discussion has been closed.