1password not working firefox 53.0.2 (32-bit) win 8.1 Pro

Options
derfz
derfz
Community Member

Hi, I'm trying to be a newbie but can't get the 1Password addon to work in Firefox. When I click it, the browser address is "onepassword4-extension://activate/Firefox" and the error message is "The address wasn’t understood | Firefox doesn’t know how to open this address, because one of the following protocols (onepassword4-extension) isn’t associated with any program or is not allowed in this context. | You might need to install other software to open this address." I also opened Task Manager and noted that no 1password Helper is running. Please advise ~


1Password Version: Version 340
Extension Version: (current)
OS Version: Win 8.1 Pro
Sync Type: not sure
Referrer: forum-search:firefox addon task manager

Comments

  • derfz
    derfz
    Community Member
    Options

    Am an idiot, had not installed to desktop. Nothing to see here, just another chap needing a village..

  • Greg
    Greg
    1Password Alumni
    Options

    Hi @derfz,

    Thank you for contacting us!

    Am I right to understand that you installed 1Password app and everything works correctly now? :chuffed: Please let us know if there is anything else we can help you with, we are always here for you. Otherwise, enjoy 1Password and have a great Sunday!

    Cheers,
    Greg

  • derfz
    derfz
    Community Member
    Options

    Affirmative; thanks.

  • Greg
    Greg
    1Password Alumni
    Options

    derfz: Great, thanks! :+1:

This discussion has been closed.