What gives on pricing?

I just paid ~$65 after my trial thinking I was getting the Family Pricing of 5 licenses for $4.99 as advertised on your website. After the purchase, I got a single license for $65, what gives?


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • BenBen AWS Team

    Team Member

    Hey @LSC,

    Sorry about that. It sounds like you purchased the wrong thing. The $65 option is an advanced option for a standalone license of 1Password 6 for Mac for one person only. It does not include the 1Password Families service or upgrades and cannot be shared with anyone.

    Please shoot us an email with a copy of your receipt to [email protected] and we'll be happy to help you get on the right track. When you send the email you'll get a Support ID back from BitBot. Please post that ID here.

    Thanks!

    Ben

  • For your reference, your support ID is [#FDG-14569-895]

  • brentybrenty

    Team Member

    @LSC: Thanks. I see you're already in contact with us via email, so let's continue the conversation there to avoid confusion. :)

    ref: CDA-32596-921

This discussion has been closed.